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Who is SAI? SAI is the 24-hour Technical Support Company committed to quality technical support outsourcing. SAI supplies customized solutions for companies requiring partnership with a responsive management team. We have specialized in providing high quality technical services since 1992. This experience allows us to understand the problems faced by support managers and providers. We work together with you to create the best possible solution program. What does SAI do? SAI supports computers and consumer electronic products as well as anything that runs on, communicates with or is attached to them. We answer customer calls and e-mails around the clock - 24 hours a day, 7 days a week, and 365 days a year. We respond to your customers’ questions by combining information you supply about your products with standard troubleshooting methods. Certified agents in our U.S. call center handle every call and email. Our professional Quality Assurance Program ensures every customer is treated with respect and every response is courteous and correct. And, we offer a satisfaction guarantee because we believe in keeping clients by performance, not contract. SAI's support programs are designed to meet our clients' requirements. Our flexibility lets you offer the technical support you want for your customers in the most affordable way for you. We can provide all of your support or any part you specify. We will back up your existing support program in overflow situations resulting from new product releases, peak periods, staff changes, etc. Even when you are unsure of future customer demand, our services are a reliable source of support for your product. Let us show you how we can help your company provide the most effective customer support program possible. Contact us for additional details. Support Associates, Inc.
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