We furnish customized reports tailored to your needs and in the format most helpful to you.  Our reporting includes standard call data reporting, product performance analysis, and customer feedback to help with product marketing and design.

Call Data Reporting

Our standard call reporting includes several key items all of our clients need and want. When we set up your support solution we also work with you to include any other data that you specify for customized reports tailored to fit your needs. These reports can be further adjusted as you require once your support solution is in place.

Product Performance Analysis 

We collect a great deal of data when you allow us to help your customers use your products. We provide that data to you in the form of a customized database that allows you to enter product population information and create reports that will help you control costs and improve product performance.

Quality of Service Reporting

Our professional Quality Assurance Program includes Quality of Service evaluations which collect customer impressions and comments. Our reports include customer feedback which can help you with your product marketing and design.